For Te Anau Helicopter Services Limited the highest priority is the safety and wellbeing of our customers, staff, suppliers, and community. The Covid-19 situation is ever-changing, and we are guided by our national authorities, including The Ministry of Health, to ensure that we provide the safest means of operating within the Covid-19 protection framework (traffic light system).
From the 3rd of December 2021, our operating procedures will be changing. We are currently working through these changes and will continue to update our policy in adherence to Ministry of Health guidelines.
Face coverings are mandatory, and we require all our customers to scan in using the NZ COVID Tracer app which can be found at all our bases.
Our current procedures state that from the 3rd of December 2021, all customers will be required to show proof of vaccination against COVID-19 in the form of a Vaccine Pass. This can be presented digitally or as a hardcopy and will be scanned by our
staff.
Our COVID-19 operating procedures ensure:
Further Initiatives include:
Our Covid-19 Conditions + Cancellation Policy
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organize a reschedule or refund.
From the 3rd of December 2021, our operating procedures will be changing. We are currently working through these changes and will continue to update our policy in adherence to Ministry of Health guidelines.
Face coverings are mandatory, and we require all our customers to scan in using the NZ COVID Tracer app which can be found at all our bases.
Our current procedures state that from the 3rd of December 2021, all customers will be required to show proof of vaccination against COVID-19 in the form of a Vaccine Pass. This can be presented digitally or as a hardcopy and will be scanned by our
staff.
Our COVID-19 operating procedures ensure:
- All operations have daily cleaning schedules in place which covers routine, end of day and weekly tasks.
- All ‘high-touch’ areas (counters, doorknobs, phones, keyboards and toilets) are routinely cleaned regularly at our bases.
- Our aircraft are thoroughly sanitized pre and post flight. We use Anti-Bacterial Wipes for the sanitization.
- Hand sanitizer is available at check-in and on-board our aircraft.
- Spatial distancing in aircraft to ensure we remain in-line with official recommendations for physical and social distancing.
- Ventilation is considered at each location and within our operations.
Further Initiatives include:
- We have displayed signage to remind customers and staff of the vigilance around thorough hand washing (20 seconds minimum).
- Regular communication with staff to ensure they are up to date with our guidelines.
- We have hand sanitizer available at our operations.
- Asking any staff or customers who are feeling unwell to please stay at home and seek medical advice via Healthline or their GP.
- We have implemented a cancellation fee free policy for any customers who are unable to travel with us if they are feeling unwell.
Our Covid-19 Conditions + Cancellation Policy
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organize a reschedule or refund.